Refund Policy

Last Updated: April 20, 2024

Thank you for choosing Elite Visagiste for your makeup artistry needs. We are committed to providing exceptional service and ensuring your satisfaction. This Refund Policy outlines our procedures regarding refunds, cancellations, and rescheduling of our services.

1. General Policy

At Elite Visagiste, we strive to deliver high-quality makeup services that meet or exceed your expectations. However, we understand that circumstances may arise where you need to cancel a service or request a refund. Our refund policy varies depending on the type of service and the timing of your request.

2. Service-Specific Refund Policies

Service Type	Cancellation Period for Full Refund	Partial Refund Period	No Refund Period
Bridal Makeup	14+ days before appointment	7-13 days before appointment (50% refund)	Less than 7 days before appointment
Special Event Makeup	7+ days before appointment	3-6 days before appointment (50% refund)	Less than 48 hours before appointment
Editorial & Photography Makeup	7+ days before appointment	3-6 days before appointment (50% refund)	Less than 48 hours before appointment
Makeup Lessons	7+ days before appointment	3-6 days before appointment (50% refund)	Less than 48 hours before appointment
Commercial & Production Makeup	14+ days before appointment	7-13 days before appointment (50% refund)	Less than 7 days before appointment
Bridal Trial	5+ days before appointment	2-4 days before appointment (50% refund)	Less than 48 hours before appointment
Group Bookings	14+ days before appointment	7-13 days before appointment (50% refund)	Less than 7 days before appointment

3. Rescheduling Appointments

We understand that schedules can change. You may reschedule your appointment without penalty if you notify us at least 48 hours before your scheduled appointment time. Rescheduling requests made with less than 48 hours' notice may incur a rescheduling fee of £25.

Each client is allowed two reschedules per service. After the second reschedule, a 25% rebooking fee will apply.

4. Service Dissatisfaction

If you are not satisfied with the quality of our services, please notify us immediately at the time of service or within 24 hours of service completion. We will work with you to understand your concerns and may, at our discretion:

• Offer a complementary touch-up session to address your specific concerns
• Provide a partial refund based on the nature of the issue
• Offer credit toward future services

To be eligible for a refund due to service dissatisfaction, you must provide specific feedback about the aspects of the service that did not meet your expectations. We value your feedback as it helps us improve our services.

5. Deposits and Booking Fees

For certain services, particularly bridal makeup and group bookings, we require a non-refundable deposit to secure your date. This deposit typically ranges from 25% to 50% of the total service cost and is applied toward your final payment.

The deposit serves to reserve our artists' time exclusively for you and is therefore non-refundable. However, in certain circumstances, such as:

• Major illness or injury (with medical documentation)
• Bereavement
• Extreme weather conditions making travel unsafe

We may, at our discretion, allow the deposit to be transferred to a future appointment date within 6 months of the original date.

6. Gift Certificates and Prepaid Services

• Gift certificates are non-refundable but are transferable to another person.
• Gift certificates are valid for 12 months from the date of purchase.
• Prepaid service packages may be eligible for a partial refund of unused services, less a 20% administrative fee, if requested within 30 days of purchase.

7. Force Majeure

In the event that we must cancel services due to circumstances beyond our control (such as illness, severe weather, or other unforeseen events), we will offer you the option to reschedule at no additional cost or receive a full refund regardless of the timing.

8. How to Request a Refund

To request a refund, please contact us through one of the following methods:

• Email: [email protected] with the subject line "Refund Request"
• Phone: +441426024082 during our business hours
• Contact form: Visit our Contact Page and complete the form

Please include the following information in your request:

• Your full name
• Date of service or purchase
• Service type or product purchased
• Reason for refund request
• Your preferred contact method

9. Refund Processing

Once approved, refunds will be processed as follows:

• Credit/Debit Card Payments: Refunds will be issued to the original payment method within 5-10 business days.
• Bank Transfers: Refunds will be processed within 5-10 business days.
• Other Payment Methods: Refunds will be discussed on a case-by-case basis.

Please note that your bank or credit card company may have additional processing times before the refund appears in your account.

10. Special Circumstances

We recognize that certain situations may require special consideration. The following circumstances may qualify for exceptions to our standard refund policy:

• Medical emergencies: With appropriate documentation, we may offer a full refund or the option to reschedule regardless of timing.
• Event cancellation: If your event (wedding, photoshoot, etc.) is cancelled due to circumstances beyond your control, we will work with you to find a reasonable solution.
• Allergic reactions during trial sessions: If you experience an allergic reaction during a trial makeup session, you may be eligible for a partial or full refund.

Each special circumstance will be evaluated on a case-by-case basis.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.