Privacy Policy

Last Updated: April 20, 2024

Welcome to Elite Visagiste ('we,' 'our,' or 'us'). We are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website elitevisagiste.com (the 'Site'), including any content, functionality, and services offered on or through the Site.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

1.1 Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Register on our Site
• Subscribe to our newsletter
• Request a consultation
• Fill out a contact form
• Book an appointment
• Leave comments on blog posts

The personal information we may collect includes:

• Name
• Email address
• Phone number
• Postal address
• Payment information (when purchasing services)
• Makeup preferences and requirements
• Photos (when provided for consultations)
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Time zone setting
• Pages visited
• Time spent on pages
• Referring website
• Click patterns

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. These are sent to your browser from a website and stored on your device.

We use the following types of cookies:

• Essential cookies: Necessary for the Site to function properly
• Analytical/performance cookies: Allow us to recognize and count visitors and see how they move around our Site
• Functionality cookies: Enable us to personalize content for you
• Targeting cookies: Record your visit to our Site, the pages you have visited and the links you have followed

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Site and services
• Process and confirm bookings for makeup services
• Send appointment reminders and confirmations
• Process transactions and send related information
• Send administrative information, such as updates, security alerts, and support messages
• Respond to comments, questions, and requests
• Provide customer support
• Send promotional communications, such as special offers or newsletters (with your consent where required by law)
• Monitor and analyze trends, usage, and activities in connection with our Site
• Detect, prevent, and address technical issues
• Personalize your experience on our Site
• Improve our marketing and promotional efforts

3. Legal Basis for Processing Personal Data

If you are in the European Economic Area (EEA), we collect and process your personal data based on one or more of the following legal grounds:

• Consent: Where you have given us clear consent to process your personal data for specific purposes
• Contract: Where processing is necessary for the performance of a contract with you
• Legal obligation: Where processing is necessary for compliance with a legal obligation
• Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your rights and interests

4. Disclosure of Your Information

We may share your personal information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.
• Protection of Rights: We may disclose your information to protect our rights, privacy, safety, or property, or that of our customers or others.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

5. Third-Party Services

Our Site may contain links to third-party websites and services that are not owned or controlled by Elite Visagiste. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. If you click on a third-party link, you will be directed to that third party's site.

We strongly advise you to review the privacy policy of every site you visit.

6. Analytics

We use third-party analytics services, such as Google Analytics, to help us understand how users engage with our Site. These services may use cookies and similar technologies to collect information about your use of the Site and report website trends.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

8. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You have the right to request copies of your personal data.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Restriction of processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• Data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us using the information provided in the 'Contact Us' section below.

10. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

However, we have taken appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy. These safeguards include implementing the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and with our third-party service providers and partners.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Marketing Communications

You may opt out of receiving promotional emails from us by following the instructions in those emails or by contacting us. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.